These are the terms and conditions governing your access to and use of the website www.lifelines-store.com and its related sub-domains, sites, services and tools (the "Site").

By accessing the Site, you confirm your understanding of the Terms and Conditions. If you do not agree to these Terms and Conditions of use, you shall not use this website. The Site reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions of use regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes.


All content included on the Site, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, is the property and copyright work of either  LIFELINES  , its content suppliers or its licensors and is protected by copyright, trademarks, patents or other intellectual property rights and laws. The compilation of the content on the Site is the exclusive property and copyright of  LIFELINES and is protected by copyright, trademarks, patents or other intellectual property rights and laws.


We take your privacy seriously and treat all your personal information as confidential. This policy relates to your use of this site; the data you provide to us and our use of such data

Generally you can use our website without providing any personal information unless we ask you to provide personal data (such as name, address or email address), on a voluntary, non-compulsory basis. This data will not be disclosed to a third party without your express consent.


When you shop at this site, you may be asked to enter your personal information such as name, email address, billing address, delivery address, phone number, product identification and password. Basic personal details, including your name and email address, also ask you. When you sign up to receive an email newsletter

We may ask for your date of birth (optional), which will be used to determine if you'd like to make changes to your account or request by phone

We do not store credit card data or debit card data

We will use the information you provide to enable us to process your orders and to provide you with the services and information offered through our website and which you request. Subject to obtaining your consent we may contact you by email with details of other products and services. If you prefer not to receive any marketing communications from us, you can opt out at any time.


​Our order details may be stored but for security reasons we cannot by retrieved directly by us. However, this information can be accessed by logging into your account on the site. There you can view the details of your orders that have been made, those that are open and those that should be sent and managed your address details, details of your bank information and any prospectus you have subscribed to. Confidentiality with your account data so you do not make it available to an unauthorized third party. We cannot take any responsibility for the misuse of passwords unless this is our fault.

customercare@lifelines-store.com or call us at 0138576691 within 7 days of receiving your order to initiate the return or exchange process. You will receive a label attachment from   customercare@lifelines-store.com  with a return bill number. After that please drop all exchange items to the nearest TNT office with the return bill number. Following that, please notify us by sending an email and a voucher will immediately be issued for your use. Please ensure that all original labels, and packaging are intact.


Kindly note that we only issue refund vouchers within two weeks time for defective items that can be used to purchase anything from LIFELINES MEDICAL again. We do not give cash refunds


We reserve the right to change the prices of our products at any time without prior notice. We reserve the right to modify or discontinue the service at any time (or any part of the content of the site) without prior notice and at any time we deem fit.

We will not be liable to you or to any third party for any changes, price changes, suspension or termination of the Service. All product and service prices do not include VAT - unless otherwise noted in certain cases.


Some products or services may be available exclusively online through our website. These products or services may be in limited quantities and may not be returned or replaced except in accordance with our refund policy.

We have done our best to display our product images and colors on the site with great accuracy to appear exactly as they appear in our stores, but we cannot guarantee that your computer screen will display any color with the required accuracy and resolution.

Take in consideration that the image or shape of the product may, in fact, differ from what is on the site, as a result of the changes made by the manufacturers or producers on their products from time to time, which may apply to the description of the products as well.

We reserve the right, without obligation, to limit the sales of our products or services to any person or geographic area, as we will use this right according to the situation. We also reserve the right to limit the quantities of any products or services we provide,  and all product specifications and prices can be changed at any time without prior notice as we see fit. We reserve the right to discontinue any product at any time, and no offers for any valid product or service will be discontinued.

We cannot guarantee that the quality of any of our products, services, information or other goods you buy from us will meet your expectations or correction of any errors in our services.

Payment Method


At LIFELINES MEDICAL, our preferred payment method is via a secure credit card. Rest assured, your card number will be protected using industry-leading encryption standards. We guarantee a safe shopping experience on our website. We currently accept Visa and MasterCard credit cards. 

Orders completed with credit cards will not be charged any additional fees.


For customers without access to a credit card, we accept Cash on Delivery (COD) as an alternative payment method. Using this service, you can select to pay in cash to the delivery agent upon receiving your order and there will be additional charge of SR 18.


24/7 Hour Support

Our online support section is available and regularly updated if you'd perfer.

Easy Service

Our online support section is available and regularly updated if you'd perfer.

Home Delivery

Our online support section is available and regularly updated if you'd perfer.